Phone Company FAIL

Yesterday the phone lines in the street fell down, or as the I was told, the power line burnt through the phone line. Anyhow no phone line means no Internet, so it immediately became a priority for me. I called my contacts (via cell phone) and they in turned called the phone company. We were told the workers where done for the day so we would have to wait until tomorrow (lets keep in mind this is effecting everyone on my street not just me). Well the next day the phone people came out, but we were told they didn't have any cable... We could pay them money today for them to buy the cable to put in the street or else wait until Tuesday when they would have time to get more. This prompt more calls. Later in the afternoon they came back and actually fixed the line. However when they were finished they told us we had to pay them for their time, taxi rides and their lunch... and this if for a problem in the street, which is their fault and their property, for a service I am already paying for. After a few more calls, they decided to leave me alone and not ask for any more money. Oh the joys of living in a developing country and the excellent and timely customer service.